:root{--bg:#f6f7f9;--surface:#fff;--surface-2:#f0f2f5;--border:#dde1e7;--text:#16191d;--text-2:#4a5159;--muted:#6b737d;--accent:#1f6feb;--accent-ink:#fff;--customer-bubble:#fff;--ai-bubble:#eef4ff;--staff-bubble:#e8f6ee;--system-bubble:#f3f0fb;--unknown-bubble:#fff4e0;--good:#1a7f37;--warning:#9a6700;--serious:#bc4c00;--critical:#cf222e;--focus:#1f6feb;--radius:10px;--font:system-ui, -apple-system, "Segoe UI", Roboto, "Noto Sans", "Noto Sans Bengali", "Hind Siliguri", "Kalpurush", "SolaimanLipi", "Nirmala UI", sans-serif;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}@media (prefers-color-scheme:dark){:root{--bg:#0f1216;--surface:#171b21;--surface-2:#1f252d;--border:#2d343d;--text:#e8ebef;--text-2:#b4bbc4;--muted:#8b939d;--accent:#4c8dff;--accent-ink:#0b0d10;--customer-bubble:#1f252d;--ai-bubble:#17243a;--staff-bubble:#15291e;--system-bubble:#221d33;--unknown-bubble:#2e2413;--good:#3fb950;--warning:#d29922;--serious:#f0883e;--critical:#f85149;--focus:#79a8ff;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}}*{box-sizing:border-box}html,body{height:100%}body{background:var(--bg);color:var(--text);font-family:var(--font);margin:0;font-size:15px;line-height:1.45}a{color:var(--accent)}button,input,select,textarea{font:inherit;color:inherit}:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.sr-only{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.btn{border:1px solid var(--border);background:var(--surface);cursor:pointer;border-radius:8px;align-items:center;gap:6px;min-height:36px;padding:7px 12px;display:inline-flex}.btn:hover{background:var(--surface-2)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.primary{background:var(--accent);color:var(--accent-ink);border-color:var(--accent)}.btn.danger{border-color:var(--critical);color:var(--critical)}.btn.danger.solid{background:var(--critical);color:#fff}.btn.small{min-height:28px;padding:3px 8px;font-size:13px}.input,textarea.input,select.input{border:1px solid var(--border);background:var(--surface);border-radius:8px;width:100%;padding:8px 10px}textarea.input{resize:vertical}.row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.stack{flex-direction:column;gap:8px;display:flex}.muted{color:var(--muted)}.small{font-size:13px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px}.pill{border:1px solid var(--border);background:var(--surface-2);white-space:nowrap;border-radius:999px;align-items:center;gap:4px;padding:1px 8px;font-size:12px;display:inline-flex}.pill.AUTO{border-color:var(--good);color:var(--good)}.pill.COPILOT{border-color:var(--accent);color:var(--accent)}.pill.HUMAN{border-color:var(--serious);color:var(--serious)}.status-good{color:var(--good)}.status-warning{color:var(--warning)}.status-serious{color:var(--serious)}.status-critical{color:var(--critical)}.error-box{border:1px solid var(--critical);color:var(--critical);background:var(--surface);border-radius:8px;padding:8px 10px}.notice{border:1px solid var(--warning);background:var(--surface);border-radius:8px;padding:8px 10px}table.data{border-collapse:collapse;width:100%;font-size:14px}table.data th,table.data td{text-align:left;border-bottom:1px solid var(--border);vertical-align:top;padding:6px 8px}table.data th{color:var(--text-2);font-weight:600}h1,h2,h3{margin:0 0 8px;line-height:1.25}h1{font-size:20px}h2{font-size:17px}h3{font-size:15px}pre.code{white-space:pre-wrap;word-break:break-word;background:var(--surface-2);border-radius:8px;padding:8px;font-size:13px}.shell{grid-template-rows:auto 1fr;height:100dvh;display:grid}.topbar{background:var(--surface);border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:12px;padding:8px 14px;display:flex}.topbar nav{flex-wrap:wrap;gap:4px;display:flex}.topbar nav a{color:var(--text-2);border-radius:8px;padding:6px 10px;text-decoration:none}.topbar nav a[aria-current=page]{background:var(--surface-2);color:var(--text);font-weight:600}.topbar .spacer{flex:1}.global-controls{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.banner-stop{background:var(--critical);color:#fff;padding:6px 14px;font-weight:600}.page{padding:16px;overflow:auto}.page-narrow{max-width:1100px;margin:0 auto}.inbox{grid-template-columns:minmax(260px,340px) minmax(0,1fr) minmax(260px,340px);height:100%;min-height:0;display:grid}.pane{border-right:1px solid var(--border);background:var(--surface);min-height:0;overflow:auto}.pane:last-child{border-right:0}.conv-filters{border-bottom:1px solid var(--border);background:var(--surface);z-index:1;padding:10px;position:sticky;top:0}.conv-item{text-align:left;border:0;border-bottom:1px solid var(--border);cursor:pointer;background:0 0;width:100%;padding:10px 12px;display:block}.conv-item:hover{background:var(--surface-2)}.conv-item[aria-current=true]{background:var(--surface-2);box-shadow:inset 3px 0 0 var(--accent)}.conv-item .name{font-weight:600}.conv-item .preview{color:var(--text-2);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.badge{background:var(--accent);min-width:20px;height:20px;color:var(--accent-ink);border-radius:10px;justify-content:center;align-items:center;padding:0 6px;font-size:12px;display:inline-flex}.thread{background:var(--bg);grid-template-rows:auto 1fr auto;height:100%;min-height:0;display:grid}.thread-head{background:var(--surface);border-bottom:1px solid var(--border);padding:10px 14px}.timeline{flex-direction:column;gap:8px;padding:14px;display:flex;overflow:auto}.msg{border:1px solid var(--border);white-space:pre-wrap;word-break:break-word;border-radius:12px;max-width:min(78%,620px);padding:8px 11px}.msg.inbound{background:var(--customer-bubble);align-self:flex-start}.msg.outbound{align-self:flex-end}.msg.ai{background:var(--ai-bubble)}.msg.staff,.msg.external_human{background:var(--staff-bubble)}.msg.system{background:var(--system-bubble)}.msg.unknown,.msg.external_automation{background:var(--unknown-bubble)}.msg .meta{color:var(--muted);flex-wrap:wrap;align-items:center;gap:6px;margin-top:4px;font-size:12px;display:flex}.msg .who{color:var(--text-2);margin-bottom:2px;font-size:12px;font-weight:600}.msg img.attach{border-radius:8px;max-width:260px;max-height:260px;margin-top:6px;display:block}.note{background:var(--surface);border:1px dashed var(--warning);border-radius:10px;align-self:center;max-width:80%;padding:6px 10px;font-size:13px}.event-line{color:var(--muted);align-self:center;font-size:12px}.draft{border:1px solid var(--accent);background:var(--surface);border-radius:10px;padding:10px}.composer{background:var(--surface);border-top:1px solid var(--border);padding:10px}.profile{flex-direction:column;gap:12px;padding:12px;display:flex}.kv{grid-template-columns:auto 1fr;gap:4px 10px;font-size:13px;display:grid}.kv dt{color:var(--muted)}.kv dd{margin:0}.tiles{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:10px;display:grid}.tile .value{font-size:26px;font-weight:650}.tile .label{color:var(--text-2);font-size:13px}.tile .def{color:var(--muted);margin-top:4px;font-size:12px}.back-link{display:none}@media (max-width:1100px){.inbox{grid-template-columns:minmax(240px,300px) minmax(0,1fr)}.inbox .pane.profile-pane{display:none}.inbox.show-profile .pane.profile-pane{z-index:5;width:min(360px,100%);display:block;position:fixed;inset:56px 0 0 auto;box-shadow:-4px 0 20px #0003}}@media (max-width:720px){.inbox{grid-template-columns:1fr}.inbox.has-selection .pane.list-pane,.inbox:not(.has-selection) .thread-pane{display:none}.back-link{display:inline-flex}.msg{max-width:92%}.page{padding:16px}}